Go to the DOWNLOADS section above and get the latest driver for your computer/OS. Using the disc that comes with the USB is a BAD idea… no telling if it’s current or not. This means it MUST be used on the same port it was installed on! If you wish to try a different port, you will need to go to the Knowledge base find your computer and OS and follow the uninstall protocols in the KB article.
The Audio Box USB is a PORT SPECIFIC device.
Here you can run interrupt request reports and see if there are conflicts with the port you’re on. Some ports have other devices or ports that can conflict, through IRQ’s, and shared ports. USB port issues are NOT always power related. For some reasons I can’t even begin to get into here…īad USB port… this can be a power issue (not all USB ports are equal!) and sometimes a powered USB hub is the best solution. Here is a list of Some of the possible issues with the installation of AB USB:īad/intermittent USB cable, also sometimes a shorter USB cable in the 1-2 foot length can solve issues(sometimes even shorter…. You should NOT use the disk to install but register your hardware and software and then download the latest drivers for your computer/'s. Get me your ticket number, Are you using a USB 3.0 port or 2.0? Are these laptops? Your going to need to go to the knowledge base:Īnd try an uninstall and re-install the AB USB.
I bought a Audiobox USB sometime ago and I Installed it on two different systems a computer and laptop and it worked perfectly fine on Fl Studio then after 4 or 6 months i bought a brand new windows 8.1 laptop and windows 7 computer and I Tried installing it both and every time I try installing it wouldn't install and said abort set-up so after so many times i plugged in and out in different ports nd pressed install again and it worked so i restarted it and i changed my soundcard to asio and set up everything to audiobox usb and it would load and buffer for a bit then I tried playing it and no sound comes out the volume meter and their was no playback at all after so many tries and different soundcards and changed around all the settings and uninstall/reinstall the program it wouldn't work and it would crash fl studio if i kept changing soundcards but after i called presonus waiting 3 hours on the phone and asked them that if the warranty could cover a new one if its effective but they never responded to my problem and told me to post it on the forums so im stuck without a functioning interface and ineed of help i been waiting for their help about almost a whole year already if u can find out the problem please contact me on here or my e-mail 03:56:19
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